Latest updated 2024/Jan/01
Introduction
Welcome to Digital Survey! By using our platform and services that are provided, you acknowledge that you have read, understood and agree to our terms and conditions. If you are not in agreement with these terms and conditions, you are prohibited from using the platform and you may discontinue using immediately. Digital Survey recommends that you save or print a copy of these terms and conditions for future reference.
User Account
- Digital Survey required the user to use the valid and accessible email for account registration. This way we can verify who you are for account verification, account recovery or securing your account.
- By default the option to secure the user account with OTP method is disabled. If you wish to enable it, you can do it from the account setting page in our platform.
- After registration, the user has subscribed to Diamond Plan automatically for a trial period and free of charge. If the user wishes to continue using the platform after free trial, he/she is required to pay accordingly for the next chosen plan.
Feedback & Comment
- One feedback question (topic) can receive unlimited response until you deactivate or delete it.
- Feedback questions are meant to be created by the user him/herself, so we don’t have control over these contents. The amount of questions created, you are limited according to your subscription plan.
- Comments are meant to be created from anyone who is supposed to give their feedback, so any abuse, racism or cursing words are not in our control.
Plan Subscription
- On the platform the user is limited according to his/her subscription plan, so please choose the suitable plan as your need.
- Switching the plan is considered a new subscription and the user is required to pay for the new subscription.
- Currently we don’t support recurring payment for subscription, so the user will be required to pay based on the plan and the amount of months.
- After the subscription expires, the user will still be able to access the platform but prohibited from making any change on their resources and won’t be able to receive the response from the existing feedback question until the plan gets renewed.
- If the user wishes to cancel the plan, he/she won’t receive the remaining balance that has already been paid. For example: the user chose Diamond Plan ($10/month) and paid $30 for the amount of 3 months. After a month the user would like to stop using our service. In this case the user won’t be able to receive the remaining $20 for the last 2 months.
Theme Purchasing
- Free themes are allowed to download without any payment required and could be owned by anyone.
- Themes for sale are required the user to purchase if he/she wishes to use it and could be owned by anyone who purchased it.
- Signature themes are designed for only specific users. So, nobody could own these themes by its user.
- Theme purchasing cannot be refund.
- One theme can be applied to all of your topics without limitation.